Turkish Towel Co.

Shipping & Delivery to New Zealand

Every order is packed and posted from our Sydney warehouse straight to your door in New Zealand. Below you'll find our shipping rates, expected delivery windows, how tracking works, and what happens if a parcel doesn't arrive the way it should.

Free Shipping
Over $99
Dispatch Time
1–2 Business Days
Tracking
Included Always
Free Returns
30-Day Window

Where We Ship From & How Fast

Every order is packed at our Sydney warehouse and sent across the Tasman to you. Because it's an international shipment, it takes a little longer than a domestic Australian delivery, but we keep the process as fast and straightforward as we can.

We work with trusted names, NZ Post, Aramex, and DHL Express, to get your Turkish towels from our warehouse to your door, wherever in New Zealand that happens to be.

Shipping Rates

Your exact shipping cost shows up automatically once you reach checkout, based on your order and delivery address. Want it there sooner? Pick Express Shipping at checkout for the quickest turnaround we offer.

  • Standard Shipping: a flat $10, free once your order passes $99
  • Express Shipping: a flat $12, no matter the order size

Tracking Your Order

Once your parcel is on its way, we'll send a tracking link straight to your inbox so you can watch its progress right up until it lands on your doorstep.

Delivery Timeframes

Since your order is crossing the Tasman, delivery takes a bit longer than a domestic Australian shipment. Once dispatched from Sydney, Standard Shipping typically takes around 4–8 business days to reach you, while Express Shipping usually lands in 2–5 business days. Rural and less central addresses may need a few extra days on top of that, and customs processing or carrier volume can occasionally add to transit time too. The estimate shown at checkout is always your best guide.

Take a moment to check your delivery address before completing checkout. Once a parcel is dispatched, we're not able to redirect it.
Our Delivery Partners
NZ Post
Aramex
DHL Express

If Your Order Arrives Damaged, or Doesn't Arrive at All

Once a parcel leaves our hands, the carrier takes over, so if something goes wrong along the way, we look at it case by case rather than assuming it automatically falls on us. That doesn't mean you're left to sort it alone, though. Reach out and we'll work through it together.

  • Item arrived damaged? Send us your order number along with photos of both the item and the packaging as soon as you're able.
  • Nothing's arrived, or it seems stuck? Let us know and we'll chase it up with the carrier for you.
  • Shows as "delivered" but you can't find it? Check with anyone else at your address and have a look around the property first. This one usually needs a carrier investigation before we can work out next steps.

From there, we'll lodge an investigation or insurance claim with the relevant carrier as needed. These typically take 5–10 business days to come back, though it can vary. Once we hear from the carrier, we'll get in touch about the right resolution, that might be a replacement, a refund, or something else depending on what turns up.

Every case is a little different, and the outcome depends on what the carrier's investigation finds, so we can't promise a specific result upfront, but we will see it through with you. Contact us to get a case started.

30 Days to Change Your Mind

If a towel isn't quite what you expected, send it back within 30 days at no cost, no restocking fees, no hassle. Full details on our returns policy page.

Frequently Asked Questions

Will I be charged customs fees or duties?

GST is calculated and included at checkout, so there are no surprise fees when your parcel arrives. This covers the vast majority of orders. On the rare larger order, additional border charges could apply, but that's uncommon for typical towel orders.

Can you deliver to PO boxes or rural addresses?

Yes, both are fine. We deliver to PO boxes and rural delivery addresses right across New Zealand. Rural addresses can just take a little longer than urban ones.

Do you ship to both the North and South Island?

Yes, we cover both islands and everywhere in between. More remote areas of the South Island may need a few extra days compared to main centres.

Is there a cutoff time for same-day dispatch?

Orders placed before 12pm Sydney time on a business day generally go out to the carrier that same day. Anything after that ships the following business day.

Can I update my delivery address after checking out?

Often, yes, provided it hasn't already been dispatched. Reach out to us as soon as you can with your order number and we'll see what's possible.

What does shipping actually cost?

Standard Shipping runs at a flat $10, and it's free once your order passes $99. Express Shipping is a flat $12, no matter how big or small the order.

Is there any risk buying from Turkish Towel Co.?

Not really. Every order comes with 30 days of free returns built in. If something's not right, send it back at no cost and we'll organise a refund or exchange. See our Returns & Exchanges policy for the full picture.

What should I do if my order shows up damaged?

Get in touch with your order number and a couple of photos of the damage as soon as you can. We'll look into it case by case, working with the carrier if needed, and land on the right fix together.

Tracking shows "delivered" but there's no parcel, now what?

Have a look around your property and check with anyone else at the address first, since carriers sometimes scan a delivery early or tuck a parcel somewhere out of sight. Still nothing? Contact us and we'll kick off a carrier investigation, which usually takes 5–10 business days to resolve.

Still got a question about shipping or your order?

Get in touch with our team